Vitaminise Chatbot, developed by DICEUS, was integrated with a customer engagement platform 

DICEUS integrated Vitaminise chatbot with a customer engagement platform, which allows insurers to manage conversations between a customer and a bot, with the possibility of joining an agent in the chat. This helps insurance companies control conversational flows and connect to manage specific cases the bot can’t handle efficiently.  

The solution allows insurers to scale up their customer service with Vitaminise chatbot and provide instant support. Conversations can be handed off to an agent from the bot if it is needed. So, policyholders get personalized support while automating agents’ work.  

By implementing Vitaminise chatbot with an integrated customer engagement platform, insurance companies will be able to control the conversations between their clients and the bot, check the history of conversations, assign agents when needed, track agents’ work, monitor conversions and other reports, and launch marketing campaigns via the bot.  

Learn more about Vitaminise Chatbot