DORA and GDPR compliant

Vitaminise Mobile App for Investment and Life Cover Insurance Companies

Vitaminise Mobile App is a multilingual native iOS and Android-based mobile application built for insurance companies. It delivers a first-class customer experience for policyholders and automates key insurance processes, including premium payments, fund management, switching funds, event-triggered proposals, and more.

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Vitaminise Mobile App for Life Insurance

Investment insurance

Policyholders can check the performance of their investments in the mobile app. That will increase the usage of the application and the likelihood that the user will use other functionalities or buy additional insurance products or riders.

The investment insurance card can show the total contribution of investments, current policy value, and the performance of total contribution on a predefined period basis – we can integrate any chart the insurance company wants to display.

Life cover insurance

Vitaminise provides customers of insurance companies with a centralized repository to easily manage their life insurance, investments, and other products. The app fosters higher customer engagement, provides data-driven insights into customer preferences, and enhances operational efficiency.

Features

Digital insurance cards

With Vitaminise Mobile App, policyholders can access all their policies through digital insurance cards by swiping and view the details of each policy by tapping on the respective card. A digital insurance card displays essential information about the policy: plan name, policyholder's name, contract number, expiry date, and card status. Once opened, each card shows detailed information about the plan.

Details/plan information

Once opened, insurance digital cards show all the details about the plan: insurance product name, terms, contract number, insurance riders, beneficiaries, premiums, and death benefits.

Also, users can see the details of plan information: payment frequency, amount due, premium, last premium paid date, plan currency, issue date, total contribution, and statuses. Agent details and net surrender values are also available with this information.

Saving products

Vitaminise Mobile App provides policyholders access to their savings products, which are usually associated with whole life and universal life insurance, and all the details of the savings plans.

Funds rebalancing

Policyholders select funds and assets for rebalancing, define the desired percentage allocation for each fund in the portfolio, and approve the rebalancing request. This feature is useful for insurers as it allows them to maintain optimal portfolio diversification, manage risk, and ensure that investments align with policyholders’ financial goals and desired asset allocations over time.

Proposals

Personalized life insurance proposals can be sent to policyholders directly in Vitaminise Mobile App. Once received, the details of the proposal can be viewed by the user and accepted or rejected.

Event-triggered proposals

Event-triggered proposals are driven by backend logic that captures specific user events (location, app activity, transaction history, etc.). Depending on the event, policyholders get relevant, context-related proposals in real time. Insurers can create predefined business rules in the backend to effectively process events. Proposals delivered at the right moment increase the likelihood that policyholders will buy additional insurance products.

Requests to update policyholder information

To receive new proposals, users should provide additional information that includes medical information (age, gender, health history, etc.), compliance information (passport, driver's license, address, etc.), and financial information (proof of income, bank statements, income tax returns, etc.). Users are also asked to update their residential or correspondence address, contact details, and bank details when needed. It enhances user convenience and ensures data accuracy, without additional support from the insurance company’s side.

Payment pauses

This feature allows policyholders to suspend their premium payments under specific conditions temporarily. It is valuable during personal financial difficulties, unforeseen circumstances like job loss or illness, or global economic crises.

Payment reminders

Payment reminders notify policyholders of upcoming premium due dates. They can be integrated in different ways: push or pop-up notifications, in-app reminders, or banner alerts. For example, users may see notification about due dates while viewing policy details. For insurance companies, this functionality improves operational efficiency associated with policy renewals, timely payments, and customer retention.

Policy renewal triggered by ending contract

Policyholders get new proposals when their policy is nearing expiration. It provides personalized renewal or upgrade options based on policyholder’s existing plan and financial goals, enabling a smooth application process. For insurance companies, this feature increases retention rate, provides upselling opportunities, and improves customer loyalty.

Benefits

Life insurance riders associated with a particular product are displayed in "Benefits," where policyholders can check all the details of the rider.

Documents

Here, policyholders can instantly access critical documents and download documents related to a particular insurance product, such as policy agreements, transaction history, bonus statements, etc.

Chatbot

Vitaminise Chatbot is an LLM-powered chatbot that understands context, recognizes voice and written messages. It allows clients to instantly get assistance, buy a policy, and file a claim. Besides, the chatbot can communicate in multiple languages simultaneously.

Store

Vitaminise Mobile App offers a Store functionality that allows policyholders to buy additional insurance products like health insurance for family members, life insurance, car insurance, home insurance, etc. This feature enhances customer convenience by providing a seamless and user-friendly experience, enabling policyholders to explore and purchase tailored coverage options directly from their mobile devices, thereby fostering cross-selling opportunities and boosting customer engagement.

Policy details

"My policies" is a central hub for users to view, manage, and update their insurance policies.

View active policies, coverage details, and renewal dates
View inactive policies
View policies for relatives (children, spouses)
Add policies to a digital card wallet
Policy updates (e.g., change of coverage)
Download policy documents (e.g., PDF copies)
Policy renewal and purchase options
Premium due date notifications and reminders
Payment plan options (monthly, quarterly, yearly)

Notifications

Notifications work for any insurance business line and may be set up according to the insurance company's workflows. This feature covers all types of notifications, including status updates, push notifications, alerts, reminders, news, offers, due dates, and more.

Authorization

The user signs in using a standard password and a one-time password (OTP). Two-factor authentication is a secure way to log in, protecting accounts from all cyber-attacks.

Biometric login

Vitaminise Mobile App supports code and biometric identification for login, such as Touch/Face ID.

User profile

Policyholders can view and modify their personal information (name, date of birth, phone number, and email).

Integrations

Vitaminise Mobile App can be integrated with any customer's IT system: core insurance systems, payment gateways, open data portals, CRM systems, and others. Also, integration with IoT devices like healthcare wearables is available.

NPS, engagement surveys, and loyalty programs

Vitaminise Mobile App allows insurers to collect NPS (Net Promoter Score) metric by periodically sending a standard NPS survey to customers in the app and analyzing customer satisfaction with insurance products and services. Personalized surveys can be created by the insurance company and sent to the customer directly in a mobile app.

Policyholders can share their feedback on social media platforms and refer the insurance company to their friends. For that, they get special bonuses — discounts for policy renewals, for example.

Security

The security of Vitaminise Mobile App is ensured by authentication and authorization mechanisms like biometrics and two-factor authentication. Regular vulnerability assessments and penetration testing help identify and address potential threats. Additionally, secure app development frameworks and adherence to platform-specific guidelines (like Apple's App Store Review Guidelines or Google Play's Developer Policy) further reinforce security, ensuring apps meet industry standards.

Multilingual support

This feature allows policyholders to interact with the app in their preferred language. Users are able to select their language in settings and the app will adjust the content accordingly. So, insurance companies can cater to the needs of diverse audiences if this is required by the company’s business goals.

Pricing model

The Vitaminise pricing components include three components: licenses (base fee, module-specific fee), support, and implementation. A customization option is available and is calculated separately. It consists of a discovery phase and customization itself.

Base Fee License paid yearly

A fixed fee that covers general access to the platform and all core features that come with all modules

Authorization
Biometric login
User profile
Store
Notifications
Security
Policy details

Module-specific Fee paid yearly

Additional fees for each module that the insurance company activates

Health insurance module
Investment and life insurance module
Car insurance module
Travel insurance module
Chatbot

Support paid yearly

Includes fee for technical support and functionality extension

CET time zone support hours
Response time depends on the incident severity and support package purchased
Communication channels: chat, email, remote sessions
Consultations on functionality
Notifications of new releases and critical security updates
Regular updates and bug fixes
Infrastructure maintenance

Customization

Discovery phase:

Business and functional requirements
Non-functional requirements
Integration points and data flows
Configuration and customization scope

Product customization

Mobile app customized according to requirements for two platforms, iOS and Android, tested and published in AppStore and Google Play Market