DORA and GDPR compliantVitaminise Mobile App is a multilingual native iOS and Android-based mobile application built for insurance companies. It delivers a first-class customer experience for policyholders and automates key insurance processes, including claims submission, policy purchase, policy renewal, and document processing.
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Customers of insurance companies can buy car insurance policies directly in the mobile app. If users have ever saved data about their vehicle(s), they can choose it and proceed to purchase or update the policy. It saves time and effort, making the process convenient. If there's no saved vehicle data, users can quickly enter it. Once all set, the system offers multiple car insurance plans with various conditions. After selecting a particular plan, the user is offered to check if all the information is correct, confirm the order, and pay for the insurance directly in the app.
If users would like to select their conditions, they can generate the quote by adding the required parameters (franchise, compensation for damage to property or third parties, compensation for damage to the life of third parties). After checking the data specified and the price offered, users can proceed to purchase the policy.
Autorenewal, with push notifications and personalized offers, helps insurers reduce customer churn and enhance retention. Policyholders will get timely reminders to renew their insurance, bypassing the need to contact agents or call center. At the same time, personalized offers will increase the likelihood that policyholders would purchase other insurance products or additional services.
Vitaminise Mobile App allows policyholders to submit a claim once an insured event occurs (accidents, collisions, theft, roadside assistance, etc.) by providing all the required information. The app captures all essential data (insurance program name, policy term, contract number, car data, and more) so that the insurance company can proceed with the claim without delays.
Policyholders also choose the location of the accident on the map, which is very convenient, as there's no need to enter it manually. The generated claim report contains the accident date, location, and all vehicle information. Additionally, users can attach accident photos and any supporting documents. Once checked, the claim can be submitted.
Policyholders can view car accident claim details, containing the case number, contact person's name, category of the insured event, accident date, service station address and contacts, accident location, and documents attached to the claim, together with the description.
Policyholders can easily track the status of the claim request submitted. The statuses show the progress of the claim, for example, "registration not completed," "waiting for documents," "submitted for payment," etc. Each request may require a particular action from the user, for example, to choose a payment direction.
Policyholders can get reminders for scheduled vehicle maintenance, oil changes, or other mandatory procedures. This feature increases customer engagement, meaning your customers will use a mobile more frequently. Engaging customers to use a mobile app will also increase the likelihood of cross-selling additional insurance products.
Vitaminise Mobile App can serve as an information center where policyholders can get information about fuel prices, gas stations, and more. It is integrated with the map where the nearest stations and fuel prices are displayed.
Insurers can also publish various guidelines on road safety, new laws, recommendations on car care, and other useful information. FAQ and video guidelines can also be added to increase the number of policyholders using the mobile app as a key point of information.
The app offers easy tracking of fines for traffic violations. Policyholders can check the information about their fines and pay for them directly in the app. This functionality strengthens policyholders' connection with the insurer's brand and encourages users to use the app regularly.
In case of an emergency or accident, the app has a quick call button to request a tow truck, repair, or taxi. It also provides step-by-step guidance on what to do, which photos to take, and which documents to fill in case of accidents.
To encourage policyholders to use the app, we offer several options like bonus programs (for example, bonuses for active usage of the app, accident-free driving, or additional insurance product purchases). Such bonuses can be further used as discounts for policy renewals.
StoreVitaminise Mobile App offers a Store functionality that allows policyholders to buy additional insurance products like health insurance for family members, life insurance, car insurance, home insurance, etc. This feature enhances customer convenience by providing a seamless and user-friendly experience, enabling policyholders to explore and purchase tailored coverage options directly from their mobile devices, thereby fostering cross-selling opportunities and boosting customer engagement.
Policy details"My policies" is a central hub for users to view, manage, and update their insurance policies.
NotificationsNotifications work for any insurance business line and may be set up according to the insurance company's workflows. This feature covers all types of notifications, including status updates, push notifications, alerts, reminders, news, offers, due dates, and more.
AuthorizationThe user signs in using a standard password and a one-time password (OTP). Two-factor authentication is a secure way to log in, protecting accounts from all cyber-attacks.
Biometric loginVitaminise Mobile App supports code and biometric identification for login, such as Touch/Face ID.
User profilePolicyholders can view and modify their personal information (name, date of birth, phone number, and email).
IntegrationsVitaminise Mobile App can be integrated with any customer's IT system: core insurance systems, payment gateways, open data portals, CRM systems, and others. Also, integration with IoT devices like healthcare wearables is available.
NPS, engagement surveys, and loyalty programsVitaminise Mobile App allows insurers to collect NPS (Net Promoter Score) metric by periodically sending a standard NPS survey to customers in the app and analyzing customer satisfaction with insurance products and services. Personalized surveys can be created by the insurance company and sent to the customer directly in a mobile app.
Policyholders can share their feedback on social media platforms and refer the insurance company to their friends. For that, they get special bonuses — discounts for policy renewals, for example.
Payment remindersPayment reminders notify policyholders of upcoming premium due dates. They can be integrated in different ways: push or pop-up notifications, in-app reminders, or banner alerts. For example, users may see notifications about due dates while viewing policy details. For insurance companies, this functionality improves operational efficiency associated with policy renewals, timely payments, and customer retention.
Event-triggered proposalsEvent-triggered proposals are driven by backend logic that captures specific user events (location, app activity, transaction history, etc.). Depending on the event, policyholders get relevant, context-related proposals in real time. Insurers can create predefined business rules in the backend to effectively process events. Proposals delivered at the right moment increase the likelihood that policyholders will buy additional insurance products.
SecurityThe security of Vitaminise Mobile App is ensured by authentication and authorization mechanisms like biometrics and two-factor authentication. Regular vulnerability assessments and penetration testing help identify and address potential threats. Additionally, secure app development frameworks and adherence to platform-specific guidelines (like Apple's App Store Review Guidelines or Google Play's Developer Policy) further reinforce security, ensuring apps meet industry standards.
Multilingual supportThis feature allows policyholders to interact with the app in their preferred language. Users are able to select their language in settings and the app will adjust the content accordingly. So, insurance companies can cater to the needs of diverse audiences if this is required by the company’s business goals.
The Vitaminise pricing components include three components: licenses (base fee, module-specific fee), support, and implementation. A customization option is available and is calculated separately. It consists of a discovery phase and customization itself.
A fixed fee that covers general access to the platform and all core features that come with all modules
Additional fees for each module that the insurance company activates
Includes fee for technical support and functionality extension
Discovery phase:
Mobile app customized according to requirements for two platforms, iOS and Android, tested and published in AppStore and Google Play Market
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