Vitaminise Chatbot launches Autopilot feature in a customer engagement platform 

As you know, recently, Vitaminise Chatbot was integrated with a customer engagement platform to help insurers manage conversations between customers and the bot, with the possibility of joining an operator in the chat. With this functionality, insurance companies can control conversational flows and connect to handle specific cases the bot can’t tackle efficiently.   

This month, we are launching a new feature called Autopilot. Autopilot is a tool that allows an insurance operator to connect an AI agent to the conversation with the policyholder within the customer engagement platform. This functionality ensures uninterrupted interaction between a customer and an operator, freeing time for the latter to handle other, perhaps more important, cases.  

Autopilot provides significant benefits for customers: 

• Smooth handoff to an operator when needed, ensuring a personalized experience without restarting the conversation 
• Immediate access to assistance, even when operators are busy with other cases  
• More efficient handling of issues with fewer delays, enhancing satisfaction and trust in the insurer 

For insurance companies, the advantages are as follows: 

• Autopilot handles repetitive tasks, freeing operators to focus on more complex or critical cases 
• Operators can dedicate more attention to high-value or sensitive situations requiring human intervention 
• Autopilot logs and summarizes interactions, providing context and insights when the operator joins the chat 

Implementing Autopilot will ensure management more interactions without increasing staffing needs and reduce operational costs by processing simpler queries autonomously. Besides, Autopilot can be set up to automate the process specific to a particular insurance company.